With the current circumstances due to Covid-19 virus, we have developed a revised plan to continue operations. Please read and share with your teams the following information:
BCSI is taking advantage of the CARES Act and, therefore, are able to get back to our normal production schedule of 5 days per week going forward. Please contact us if you have an order that requires rush service, as we have capacity to handle these requests!
Our reduced office staff will continue to be available Monday through Friday during regular business hours. The fastest communication method for most office staff continues to be email, while we are working off site to prevent spread of the Covid-19 virus.
Several non-essential businesses around the country have closed due to state mandates etc. BCSI will continue shipping orders to the provided delivery addresses, but several orders are undeliverable by FedEx and UPS as changes are taking place daily.
Please make sure there is someone available to receive your package before you place your order! We are here to help with undeliverable shipments that have been returned to BCSI. Due to the high volume of returned shipments, BCSI must charge a $10 processing/handling fee to re-ship packages plus the carrier return charges and re-shipping charges. You will need provide a PO to cover the handling fee plus all shipping costs.
If you are aware of any clients that are no longer able to accept shipments, please contact us, so we can stop any shipments from leaving our facility or adjust the delivery address in order to prevent additional shipping fees.
Thanks you for your patience, understanding and your patronage. Stay safe and lets all look forward to a point in the future when we can all get back to business as usual.
Tom Marchessault, Chief Operating Officer